Do you “Get It?”

Do you get it?

Wow! I was shocked!
For sure I was pleasantly surprised. I went to an appointment with a potential new client. He had heard about my lab and wanted to talk to me about lab communication and about his laboratory work.

I set down in his office and we discussed occlusion theories and time schedules and material selection.   On a computer monitor he pulled up a large case for us to go over.

He had taken pictures from all angles including lips at rest, full smile and profile shots. Using mirrors for occlusion and lip retractors where needed he did a great job. Not only that, but they were high quality pictures. Next, he was holding the correct shade tabs showing the number of the shade and holding it incisal edge to incisal edge so they were on the same angle as the teeth. Thus facilitating accurate shade matching.

My surprise did not just stop there.

He had taken a horizontal stick bite and a vertical stick bite. I know it was done well because he took a picture of it. When I looked at the impressions they were incredibly well done. The preps looked great for the intended restorations and he had gotten a great impression.

Now he pointed out some issues with tissue and other concerns he had and concerns the patient had. I was taking notes as fast as I could write. I was thinking the whole time that this is how these cases should go. With all of this great information, all the lab had to do is follow directions. Ok, I get it.

These restorations we’re going to turn out fabulous because the doctor and the patient and the Lab are all on the same page. He really did not need a wax up in this case because we were copying the pre op. The patient’s problem was in chipping and in some tissue recession that was showing some tooth surface at the gum line.

This case was going to be a slam dunk. There are many dentists that do this kind of high quality work. But it seems like I have taught most of the ones that send their work to my lab. It is such a pleasant surprise to walk into a new client’s office and have him already knowing how important lab communication is.

This case is highly predictable and the results will be everything that the patient and the doctor expected.

Obviously a little bit of work at the beginning will pay huge dividends at the end. The old saying that you should measure twice and cut once is so very true. Does he get it? YES!

He “gets it”!

Scott Emett

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