Thank you for taking a minute to read this letter. I believe it will be of great benefit to you and your practice. I believe, like you, that dentistry is a priceless benefit to the general public, providing much more value than they will realize. I believe our personal integrity will drive us to provide our highest excellence for each patient.
I am Scott Emett. I started my dental lab in 1982 when I was 24 years old. Now, 36 years later, the old world standards and values are still what drive my success today. I will not forget the lessons taught that now set my lab apart from other dental labs.
There are many things that go into the building of an excellent dental lab, but there are really just three keys that make the difference.
Key #1 – Superior Service
Riverside DS delivers all cases ahead of schedule, with a five day in-lab turnaround on most cases. That is great but it is not the full meaning of superior service by a long shot. The technician working on your case is courteous, knowledgeable, and easy to call and talk to. My lab manager Sean and I are always available for case treatment planning, material consultation, and information on cutting edge techniques. The team at Riverside DS enjoys what they do, and that comes through to our clients on many levels. This is superior service.
Key #2 – Bulletproof Reputation
A reputation is like respect, you have to earn it! It takes years to build and can be ruined in one minute. That is one good reason to do business with a quality dental lab like Riverside DS. We know how hard it is to build a great reputation and how easy it is to lose. You will be treated like royalty and the work you receive from us will be on time, seat in minutes, and be incredibly beautiful. We take care of our clients, and help build their reputations.
Key #3 – Communication
Immediate communication is our standard. We watch for any reason to communicate with our clients. A question on material, a date, or any missing information on a lab slip gets immediate attention. We understand that communication is a two-way street and we are always available for a phone call. We are good at helping to treatment plan and we are amazing at solving problems.
I know we all have different interests that make each of us unique, but we all share in dentistry. Those of us that enjoy it, commit to excellence every day, every patient. If you believe what I believe, we should do some work together. I promise higher profits for your practice and the best laboratory results you have ever had.